Shipping Information FAQ's
What are your shipping charges?
The rates below are for USA:
All orders above $75.00 are shipped for FREE within USA.
Flat Rate shipping of $5.99 when you spend $15.00 and below.
Orders to Alaska, Hawaii, Puerto Rico, APO/FPO and U.S. Territories ship via airfreight at an additional rate of $10.00.
Canadian orders are shipped at an additional rate shown below.
Order Total |
Shipping Rate (USD) |
$0.00 to $15.00 |
|
$15.01 to $35.00 |
$9.99 |
$35.01 to $55.00 |
$12.99 |
$55.01 to $75.00 |
$15.99 |
$75.01 and up |
|
The rates below are for Canada Provinces:
All orders above $75.00 USD have a flat rate of $30.99 USD.
Flat Rate shipping of $19.99 USD when you spend $15.00 USD and below.
Order Total |
Shipping Rate (USD) |
$0.00 to $15.00 |
|
$15.01 to $35.00 |
$24.99 |
$35.01 to $55.00 |
$29.99 |
$55.01 to $75.00 |
$34.99 |
$75.01 and up |
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Note: Shipping charges do not include any Canada customs duties, taxes and custom brokerage fees. The shipping charges for Canada are for orders that weigh upto 30 lbs anything above that the customer will be notified for additional shipping charges. For Northwest Territories, Nunavut & Yukon we will notify the customer for shipping charges once the order has been made.
Where do you ship?
We currently ship within the continental United States and Canada. Most continental United States and Canada orders are shipped via USPS, Fed Ex or UPS Ground Service (1-5 business days shipping time). We reserve the right to choose any shipping method (i.e. USPS, Fed Ex, UPS) to get your order to your doorstep. Free shipping promotion not applicable for APO, FPO, Puerto Rico, Canada and other international addresses. For International shipments we will notify you about the shipping costs once an order has been placed.
We ship via USPS Priority mail to any APO/FPO address. Orders to Alaska, Hawaii, Puerto Rico, APO/FPO and U.S. Territories are shipped via airfreight.
Please note that UPS will charge a penalty for incorrect shipping addresses. Please verify that you have entered the correct shipping information, including suite and apartment numbers, or you may be charged $12.00 penalty imposed by UPS
What is your normal shipping lead time?
Please allow 1-5 business days for delivery. Estimated delivery time may vary due to item availability and time of order placement. A delivery confirmation will be provided directly after shipment. For International Shipments please add 2 weeks to the shipping time due to customs. We proudly use one of the following carriers for all shipments:
If you have not received your order within 10 business days, please call us toll-free at 1-630-366-6349.
I placed an order, how do I track it?
Once you place your order has been shipped by us you will receive a tracking number from the carrier we send your order with. If you have not received your order within 10 business days, please call us toll-free at 1-630-366-6349.
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