Product Returns FAQ's

• Do you accept product returns?
  
• How do I return a product?
  
• How do I exchange a product?
• What happens if I change my mind after my order has been shipped?

Do you accept product returns?

Yes, at Dishal.com we want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you. If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 14 days of the receipt of your order. All items must be unopened, unused, and in the condition that they were delivered in order to receive proper credit. We do not accept returns of products after 14 days.

How do I return a product?

To return your product for a refund, replacement or exchange, just contact our Customer Service Department by e-mail or phone 1-630-366-6349 to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned.

If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these we will be unable to process your request.

After receiving your Return Authorization Number, carefully pack and send the package to the return location you have been directed to. For those items which shipped from our Processing Center, the return street address is:

Important: Shipping fees are non-refundable.

Please prominently include your Return Authorization Number on the shipping label or on the front of the package. Place the item in the box including the original packaging materials.  We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
Once we have received your package, it will be reviewed for verification of condition and authenticity of returned item.  You will receive an e-mail notification regarding the status of your return or exchange.

Please allow 7 business days from our receipt of your return to process your return items.

How do I exchange a product?

If you received a faulty item and need to exchange it for the same item, visit or contact our Customer Service to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 7 business days to process returns once they arrive to us.

What happens if I change my mind after my order has been shipped?

Once your order has been shipped we do not have the ability to "retrieve" or cancel the delivery. Please follow the return instructions by clicking here. If you refuse delivery, your return will be processed and both ship to and return shipping charges will be deducted from your refund.