Order Information FAQ's
I have a question before ordering or after I have ordered, who do I contact?
Dishal.com customer care representatives are available to answer all your inquiries. We welcome any questions and suggestions you may have. Please feel to contact us using any of the methods below:
Email - Representatives are available 24 hours, 7 days a week via email. We typically respond to customer e-mail promptly.
Phone - Please leave a message at our Customer Call Center at 1-630-366-6349. Your inquiry will be promptly returned within 48 hours.
Can I place a phone order?
Yes, we are available for phone orders Monday through Friday 7 a.m. to 4 p.m. CST (Holidays excepted) at
1-630-343-5305.
Can I order by mail?
Yes, just print a copy of your shopping cart and fax it to us with a cover sheet which must include the following:
| • Your Name and Billing Address |
| • The "Ship To" name and address |
| • Your e-mail address |
| • Day and evening telephone numbers (these are confidential and will only be used if we have a question on your order and will not be added to any type of list). |
| • Your Credit Card number and expiration date. |
Mail orders, along with your check can be sent to:
Dishal.com
Suite 112
1244 State Sreet
Lemont, IL, 60439
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What payment methods do you offer?
- Credit card payments made by fax or mail will be processed through PayPal only, with express permission from the customer.
- Dishal.com is not liable for cash sent by mail, so please do not send cash or check payments.
- We also accept mail or phone orders and postal money orders. If you prefer to phone in your credit card information or send a postal money order to make a purchase on the dishal.com web site, please leave your name and number at our Customer Call Center (630-366-6349) and a representative will contact you within 48 hours to process your order.
- Online Payment Information: We accept Visa, Master Card, American Express and Discover credit cards. We also accept money orders.
Do you send order confirmations?
Yes, all online orders will automatically receive an order confirmation within one hour. If you do not receive a confirmation, your order did not go through the order system, please call us at 1-630-366-6349 to place a phone order.
| Please note: Spam blockers and spam filters may force the order confirmation into your email spam folder. |
Do you accept COD's?
No, at this time we do not accept COD's (cash on delivery).
Can I cancel an order?
Yes, but please order carefully because many orders are processed and shipped immediately from our processing center.
Orders can be cancelled if your written notice is received within the same business day of your order placement by 4pm CST. Beyond this time frame, we cannot make assurances your order will be cancelled as many orders ship the same day they are received.
| Please note: If your order has already been processed or is in process, you may decline to accept the order at delivery; but please be aware your product return will then be processed less any shipping charges. |
Do you offer "gift messages"?
Yes, we are able to provide a gift message, no longer than 30 words, if your order ships from our Processing Center. If you wish to have a gift message sent just email us with the message you would like to send and your order number.
Do you offer any gift wrap services?
No, at this time we do not offer this service due to the size, and in some cases the shipping location of our products.
Do you offer large order discounts or volume discounts?
Yes, if you would like to place a wholesale or large volume order greater than $1,000 or 100 pieces of an individual item, please e-mail us and include the following information: Item number, Quantity desired, Shipping location, your complete contact information, and the date you need the products by. You may also call us at 630-366-6349 .
Do you charge sales tax?
We only charge sales tax for orders originating in or shipping to the State of Illinois. You may be liable in your state for sales taxes, please consult your tax advisor.
Is your site secure?
Yes, our site is a secure site; the placement of your order is handled by Paypal’s Secure Socket Layer (SSL).
How to Tell It's Secure?
There are a couple of ways to tell if the information you are receiving is coming from a secure server.
1. Check the security icon. Most browsers use a key (Netscape Navigator) or padlock (Microsoft Internet Explorer). An unbroken emblem indicates a secure browser.
2. During the checkout process check the URL field of your browser. With a secured server the address will begin with https:// instead of the usual http://.
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I need help finding an item!
Please call customer service at 1-630-366-6349 and we'll do our best to provide a solution. You can also e-mail us anytime with your request, just click here.
What happens if I change my mind after my order has been shipped?
Once your order has been shipped we do not have the ability to "retrieve" or cancel the delivery. Please follow the return instructions by clicking here. If you refuse delivery, your return will be processed and both ship to and return shipping charges will be deducted from your refund.
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